帮助台

常见问题

占位符:常见问题列表将显示在这里
  • 使用本指南进行连接 个人设备 such as laptops, smartphones, and tablets to the WHCCD wireless 网络. Employees and students connecting with 个人设备 should 使用WHCCD网络,而不是WHCCDGuest 为了获得最好的体验.  If your device joins both 网络s, you will have intermittent connectivity issues.

    For information on how to connect 互联网 of Things (IoT) devices for students living in the dorms, 比如游戏机, 流媒体设备, 无线打印机, 和智能电视, 请参阅指南: http://support.whccd.edu/hc/en-us/articles/360051204874

    Employees with WHCCD laptops will connect automatically to the WHCCDdevices 网络.

    表的内容

    Windows 10

    1. 单击任务栏中的无线网络图标
    2. 点击 WHCCD 网络

    mceclip0.png

    3. 选中“自动连接”框
    4. 点击连接

    mceclip1.png

    5. 输入您的用户名,格式为username@whccd.edu
    6. 输入您的WHCCD密码
    7. 单击OK

    mceclip2.png

    8.  如果收到连接警告,请单击连接

    mceclip3.png

    您现在已连接到WHCCD网络.

    mceclip4.png

    Windows 7

    Windows 7 clients will need to be configured before they will be able to connect to the WHCCD 网络.  如果你在校园里, you can temporarily connect to the WHCCD Guest 网络 to download the needed setup file from the following location:

    Please note Chrome browsers will not be able to download this file.  请使用ie或FireFox浏览器.  本例以互联网 Explorer浏览器为例.

    1.  点击这里 to download the Windows 7 Auto WiFi Configuration Application.

    2.  点击 保存
    public-wifi_clip_image001.png

    3.  点击 开放
    public-wifi_clip_image003.png

    4.  双击 WHCCD_Wireless_Configuration.exe 运行它的文件
    public-wifi_clip_image004.png

    5.  点击 是的 如果您收到用户帐户控制提示符.
    public-wifi_clip_image005.png

    6.  单击 配置无线 按钮尝试自动配置.
    public-wifi_clip_image006.png

    If the automatic configuration is successful you will receive the following message.  If an error occurred, please call the help desk at for assistance.

    7.  单击OK
    public-wifi_clip_image007.png

    8. 单击系统托盘中的无线网络图标

    9. 点击 WHCCD 网络

    10. 点击 连接

    public-wifi_clip_image008.png

    11. 输入您的WHCCD用户名

    12. 输入您的WHCCD密码

    13. 单击OK

    您现在将被连接到WHCCD网络.
    public-wifi_clip_image009.png

     

     

    Mac OSX

    1. 单击 无线图标
    2. 点击 WHCCD 网络

    public-wifi_clip_image010.png

    3. 输入您的WHCCD用户名

    4. 输入您的WHCCD密码

    5. 点击 加入

    public-wifi_clip_image011.png

    6.  点击 继续 要信任证书
    public-wifi_clip_image012.png

    7. 输入你本地Mac OSX帐户的密码.  这不是你的WHCCD密码.

    8. 点击 更新设置

    You will now be connected to the WHCCD wireless 网络.
    public-wifi_clip_image013.png

     

     

    iOS设备

    1.  挖掘 设置 图标
    public-wifi_clip_image015.png

    2. 利用 无线网络

    3. 挖掘 WHCCD 网络

    public-wifi_clip_image017.png

    4. 输入您的WHCCD用户名 in the format username@whccd.edu

    5. 输入您的WHCCD密码

    6. 利用 加入

    public-wifi_clip_image018.png
    7.  利用 接受 接受证书.

    mceclip1.png

    您现在将加入到WHCCD网络中.

     

    Android设备

    1. 开放 设置

    2. Select 网络 & 互联网


    3. 点击的 wi - fi文本.


    4. 挖掘 WHCCD 网络连接.

    5. EAP方法: PEAP

    6. 第二阶段认证: MSCHAPv2

    (如果您的设备没有 MSCHAPv2 作为一个选项,请选择 没有一个 or 自动).

    7. CA证书:使用系统证书

    (On some older versions of Android you may need to select 不验证 or 未指明的)

    8. 在线证书状态:请求证书状态

    9. : whccd.edu

    10. 身份:您的WHCCD用户名

    11. 密码:您的WHCCD密码

    12. 利用 连接

    mceclip2.png

    If all settings are correct, you will be connected to the WHCCD 网络.

    一些Android设备可能会遇到连接问题, in which case you can follow the steps here to enroll your device as an alternate way to connect: http://support.whccd.edu/hc/en-us/articles/360051204874

  • 1. 如果你不知道你的用户名, 点击这里 否则,查找并继续步骤2 跳过第6步

    2. 输入你的姓

    3. 输入个人邮箱地址

    4. 点击 继续

    5. 将显示您的用户名

     

    6. Once you know your username, click the link that says "请使用此用户名登录" or 点击这里.

    7. 输入您的用户名并单击 继续

    8. If you have a mobile phone number or personal email address on file, 一个一次性的密码将发送给你.

    9. 输入一次性密码,单击 继续 

    10. Enter in what you want for your new password twice and click 继续

    11. You will see a confirmation once your password has been successfully reset.

  • This article will guide you through retrieving your WHCCD username in the event that you don't know it.

    1. 点击这里 打开“查找您的用户名”表单.

    2. 输入你的姓氏

    3. 请输入您的个人邮箱地址

    4. 点击 继续

    5. 将显示您的用户名

    6. Once you know your username, click the link that says "请使用此用户名登录" or 点击这里.

  • Use this guide when you know your existing password, but would like to change it to something else.

    1. 点击这里 以打开密码更改表单.

    2. 输入您的用户名并单击 继续

    3. If you are not already logged in, enter your current password and click 继续

    4. Enter in what you want for your new password twice and click 继续

    5. You will see a confirmation once your password has been successfully reset

Canvas

myCourses (Canvas)全天候聊天支持

常见问题

占位符:常见问题列表将显示在这里
  • 开始使用画布

    的 California Community Colleges (CCC) have adopted Canvas as the system’s Common Course Management System (CCMS). This means that even if you take a class at more than one CCC, you will use the same platform to access your classes. 如果这是你第一次参加网络课程, you may want to watch some of these short videos to get started.

  • myCourses (Canvas)全天候聊天支持

     

    You can get help with Canvas by using the 帮助 menu within myCourses (Canvas). 的 帮助 menu generates a list of resources to help you with Canvas. 

    This lesson outlines the five default help links that may be included in the 帮助 menu for your institution. 然而, your institution may customize the Canvas 帮助 menu to hide default links and create custom links as resources.

    打开帮助

    在全局导航的底部,单击 帮助 link.

    查看默认的链接

    这里有五个默认的帮助或反馈链接:

    • 问你的老师一个问题 [1]: Ask your instructor questions about course material or send them a message
    • 搜索画布指南 [2]: 搜索画布指南 for information about features inside of Canvas
    • 报告问题 [3]: Submit problems with Canvas to our support team
    • 问社区 [4]: Exchange ideas and solutions regarding Canvas functionality with Canvas experts and your Canvas peers
    • 提交一个功能想法 [5]:提交About如何使Canvas更好的想法

     

    问你的老师一个问题

    向老师提问(学生)

    的 问你的老师一个问题 link allows you to contact an instructor or TA in any of your active courses directly from the help page.

    发送消息

    发送消息

    In the course drop-down menu [1], select the course that relates to your question. In the Message field [2], enter the message for your instructor(s).

    完成后,单击 发送消息 按钮[3]. 回复将被发送到您的对话收件箱. If your course includes more than one instructor or TA, your message will be sent as a group message to all instructors/TAs in the course.

    搜索帆布指南

    搜索帆布指南

    的 搜索画布指南 link helps you search Canvas documentation for information about features in Canvas.

    报告问题

    报告问题

    的 报告问题 link可以帮助你报告Canvas中的问题.

    You may find a faster response to your question by searching the Canvas Guides. But if you can't find an answer, you can submit a ticket and get support help.

    提交票

    提交票

    In the subject field [1], create a subject for your ticket.

    In the description field [2], describe the problem you are experiencing in Canvas. Please be as detailed as possible to help troubleshoot the problem. 如果你经常提交罚单, you may prefer to use a screencasting program to create an online link to an image or create a video walkthrough. 然而, 如果你不习惯使用在线链接, you can submit attachments later if necessary; once you submit the ticket, 您将收到来自支持团队的电子邮件. You can reply to the email with any attachment as needed.

    在下拉菜单[3]中, select the statement that best describes how the problem is affecting you:

    • 只是一个随意的问题,评论,想法,建议
    • 我需要帮助,但不是急事
    • Something's broken but I can work around it for now
    • 你不回复我,我没法把事情做完
    • 极其关键的紧急

     

    完成后,单击 提交票 按钮[4].

    Depending on your institution's support schedule, you'll receive a reply as soon as possible.

     

    问社区

    问社区

    的 询问社区链接 allows you to collaborate with other members of the Canvas community for answers to Canvas questions. This link directs to the Find Answers space in the Canvas Community.

    请求一个特性

    请求一个特性

    的 提交一个功能想法 链接允许你向Canvas提交特性想法. This link directs to the Feature Ideas space in the Canvas Community.

     

     

大学帮助台

Please note that our 帮助台 contact information has changed.

电子邮件支持

管理人员校园及北区中心:

电子邮件支持: coalingahelpdesk@whccd.edu 
校园管理人员:
(559) 934-2000
北区中心: (559) 934-2980


Lemoore校园:

电子邮件支持:  lemoorehelpdesk@whccd.edu 
电话支持:
(559) 925-3000

在线资源

管理人员校区和北区中心

 

Lemoore校园

 

用户名和密码

忘记我的用户名 忘记我的密码